Laithwaites NZ Reviews
(Rated by 8 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.7
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.6
- Return Policy4.8
- Good Value4.6
- Shipping & Delivery5.0
- Customer Service4.8
Recent Customer Reviews (8)
Clémence Lavallée
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Maria Pham
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Johanna Wannemaker
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Earl Broyles
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Aceline Monty
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Owen Hayward
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Swen Ritter
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Laura Schwarz
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Laithwaites NZ Pricing
Wines
$15 - $20
Special introductory Wine Subscription cases
starting at $129.99
North Island members delivery
starting at $24.99
South Island members delivery
$49.99
12 bottles of certain wines
$239.88
Payment Methods
Accepted Payment Options:
Prices for items on Laithwaites.co.nz vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Laithwaites NZ credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Laithwaites NZ Pros & Cons
Pros
1
Great Wine Selection: Laithwaites offers a wide range of wines from around the world, including premium and affordable options.
2
Knowledgeable Staff: Customers have praised the staff for their knowledge and helpfulness, both online and in-store.
3
Convenient Delivery: Laithwaites provides free delivery and a courier service that offers a one-hour time slot for delivery, with text updates for delivery times.
4
Membership Benefits: The Unlimited membership offers additional benefits like free delivery and access to exclusive deals.
CONS
1
Inconvenient Website: Some customers have reported issues with the website, such as difficulties in canceling memberships or redeeming rewards points.
2
Delivery Issues: There have been complaints about the reliability of the courier service, particularly in certain areas.
3
Customer Service Problems: Some customers have experienced poor customer service, including intrusive questions and unhelpful representatives.
4
Billing Errors: There have been instances of customers being billed incorrectly for wine they did not order.
Laithwaites NZ Features and Benefits
Features
Great Wine Selection
Offers a wide range of wines from around the world, including premium and affordable options with access to over 1200 wines, spirits, and gifts.
Knowledgeable Staff
Praised for knowledge and helpfulness both online and in-store.
Convenient Delivery
Free delivery with one-hour time slot and text updates.
Unlimited Membership
Provides free delivery and access to exclusive deals.
Exclusive Offers
30% off nearly everything for new customers, including Black Friday deals and special introductory Wine Subscription cases starting at $129.99 offering 15 wines.
Personal Wine Advisors
Available for wine-related questions.
Comprehensive Customer Service Policies
Includes Privacy Policy ensuring security of personal information.
Sustainability Commitment
Becoming more sustainable in all areas of the business.
Christmas Shop
Festive wine collections, gorgeous gifts, and celebration fizz for the holiday season.
Trending Wines
Discover superstar wines that customers are ordering and re-ordering most.
14-Day Return Policy
Returns accepted within 14 days for unused products in original packaging, with refunds processed after inspection.
Faulty or Damaged Items
Replaced or refunded at no cost.
Affordable Wines
Wines available between $15-$20, such as 30 Mile Shiraz 2021 and Eden Grove Shiraz 2020.
Special Offers and Promotions
Discounts on mixed cases, large format bottles, and bulk purchases like 12 bottles for $239.88 saving $108.12.
Membership Delivery Benefits
Free delivery for members, with options starting at $24.99 for North Island and $49.99 for South Island.